Complain about a GP, pharmacy, dentist or hospital in Scotland
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If you’re unhappy with the NHS care or treatment you've received, you have a right to complain using the NHS complaints procedure.
To make a complaint, contact the feedback and complaints team at your local NHS health board.
GP practices, dental surgeries, pharmacies and opticians
Most GP practices, dental surgeries, pharmacies and opticians have their own complaints procedures. If you’d like to make a complaint, please contact the practice or shop manager in the first instance.
If you don’t feel comfortable doing this, you can contact the complaints and feedback team at your local health board for advice.
Other NHS services
Each health board will have a patient relations or complaints team that work with you, your family or carer to resolve any disputes or complaints about the quality of care you have received.
NHS Ayrshire and Arran
To leave feedback or make a complaint about an NHS Ayrshire and Arran service, contact:
Patient Relations and Complaints Department
- Organisation
- NHS Ayrshire and Arran
- Address
-
PO Box 13, Eglinton House
Ailsa Hospital
Ayr, KA6 6AB
- Phone number
- 01292 513620
You can also submit feedback through NHS Ayrshire & Arran's feedback form.
NHS Borders
To leave feedback or make a complaint about an NHS Borders service, contact:
Feedback and Complaints Officer
- Organisation
- NHS Borders
- Address
-
Borders General Hospital
Huntlyburn
Melrose, TD6 9BS
- Phone number
- 01896 826719
Management of complaints
The NHS Borders Chief Executive is responsible for the management of complaints. To contact the Chief Executive direct:
Chief Executive
- Organisation
- NHS Borders
- Address
-
Borders General Hospital
Huntlyburn
Melrose, TD6 9BS
- Phone number
- 01896 826000
NHS Lothian
If you don’t feel comfortable making a complaint directly to a GP or dental practice, pharmacy or optician, NHS Lothian can act as an intermediary between you and these services.
Contact the NHS Lothian Complaints Team to find out how they can help.
NHS Dumfries and Galloway
To leave feedback or make a complaint about an NHS Dumfries and Galloway service, contact:
Patient Services Team
- Organisation
- NHS Dumfries and Galloway
- Address
-
Second Floor South, Mountainhall Treatment Centre
Bankend Road
Dumfries, DG1 4AP
- Phone number
- 01387 272733
NHS Fife
To leave feedback or make a complaint about an NHS Fife service, contact:
Patient Relations Department
- Organisation
- NHS Fife
- Address
-
1st Floor, Hayfield House
Hayfield Road
Kirkcaldy, KY2 5AH
- Phone number
- 01592 648153
NHS Forth Valley
To leave feedback or make a complaint about an NHS Forth Valley service, contact:
Patient Relations and Complaints Service
- Organisation
- NHS Forth Valley
- Address
-
Forth Valley Royal Hospital
Stirling Road
Larbert, FK5 4UW
- Phone number
- 01324 566660
NHS Grampian
To leave feedback or make a complaint about an NHS Grampian service, contact:
Feedback service
- Organisation
- NHS Grampian
- Address
-
Summerfield House
Eday Road
Abderdeen, AB15 6RE
- Phone number
- 0345 337 6338
NHS Greater Glasgow and Clyde
To complain about hospital services or the board function at NHS Greater Glasgow and Clyde, contact:
Complaints department
- Organisation
- NHS Greater Glasgow and Clyde
- Address
-
North East Sector Offices, Stobhill Hospital
300 Balgrayhill Road
Glasgow, G21 3UR
- Phone number
- 0141 201 4500
When phoning, please listen carefully and pick the right option for the service you want to complain about.
Health and Social Care Partnerships (HSCP)
To complain about HSCPs, contact:
Glasgow City HSCP
- Address
-
Commonwealth House
32 Albion Street
Glasgow, G1 1LH
- Phone number
- 0141 201 4500 (option 3)
East Renfrewshire HSCP
- Address
-
Eastwood Health & Care Centre
Drumby Centre
Clarkston, G76 7HN
- Phone number
- 0141 451 0505
Renfrewshire HSCP
- Address
-
Renfrewshire House
Cotton Street
Paisley, PA1 1AL
- Phone number
- 0141 618 7659
East Dunbartonshire HSCP
- Address
-
Kirkintilloch Health and Care Centre
10 Saramago Street
Kirkintilloch, G66 3BF
- Phone number
- 0141 232 8237
West Dunbartonshire HSCP
- Address
-
West Dunbartonshire HSCP HQ
16 Church Street
Dumbarton, G82 1QL
- Phone number
- 01389 776833
Inverclyde CHCP
- Address
-
Hector McNeil House
7 - 8 Clyde Square
Greenock, PA15 1NB
- Phone number
- 01475 715280
Prison healthcare
To complain about prison healthcare at Barlinnie, Greenock and Low Moss prisons contact:
Carolan Forbes - Prison Healthcare Complaints
- Address
-
Glasgow City HSCP Headquarters
Commonwealth House, 32 Albion Street
Glasgow, G1 1LH
- Phone number
- 0141 287 0419
Family health services
To complain about a GP surgery, an NHS dental surgery, an NHS optician’s practice or a community pharmacy, please contact them directly.
If you don't feel comfortable doing this, the health board may be able to act as an intermediary between you and these services, to help resolve any differences. For assistance with this or for further information or advice on how to complain about these services, contact:
Family Health Service Complaints
- Address
-
Family Health Service Complaints, Glasgow City HSCP
Commonwealth House, 32 Albion Street
Glasgow, G1 1LH
- Phone number
- 0141 287 0130
NHS Highland
To leave feedback or make a complaint about an NHS Highland service, contact:
Feedback Team
- Organisation
- NHS Highland
- Address
-
PO BOX 571
The Highlands
Inverness
- Phone number
- 01463 705997
NHS Lanarkshire
To leave feedback or make a complaint about acute service, contact:
Patient Affairs Manager
- Organisation
- NHS Lanarkshire
- Address
-
Hairmyres Hospital
Eaglesham Road
East Kilbride
- Phone number
- 01355 585325
For complaints about services in Hairmyres Hospital.
Patient Affairs Manager
- Organisation
- NHS Lanarkshire
- Address
-
Wishaw General Hospital
50 Netherton Street
Wishaw
- Phone number
- 01698 366558
For complaints about services in Wishaw General Hospital.
Patient Affairs Manager
- Organisation
- NHS Lanarkshire
- Address
-
Monklands Hospital
Monkscourt Avenue
Airdrie
- Phone number
- 01236 713065
For complaints about services in Monklands Hospital.
Local services
If you don’t feel comfortable making a complaint directly to a GP or dental practice, pharmacy or optician, contact:
Patient Services Department
- Organisation
- NHS Lanarkshire
- Address
-
Kirklands
Fallside Road
Bothwell
- Phone number
- 01698 858321
NHS Lothian
To leave feedback or make a complaint about an NHS Lothian service, contact:
Patient Experience Team
- Organisation
- NHS Lothian
- Address
-
Waverley Gate
2-4 Waterloo Place
Edinburgh , EH1 3EG
- Phone number
- 0131 536 3370
NHS Orkney
To leave feedback or make a complaint about an NHS Orkney service, contact:
Patient Experience Officer
- Organisation
- NHS Orkney
- Address
-
Garden House
New Scapa Road
Kirkwall, Orkney
- Phone number
- 01856 888000 (ask for extension 8221)
- ork-HB.Feedback@nhs.net
NHS Shetland
To leave feedback or make a complaint about an NHS Shetland service, contact:
Corporate Services Manager/Feedback and Complaints Officer
- Organisation
- NHS Shetland
- Address
-
Montfield, Burgh Road
Lerwick
Shetland
- Phone number
- 01595 743064 (Textphone: 18001 01595 743064)
NHS Tayside
To leave feedback or make a complaint about an NHS Tayside service, contact:
Complaints and Feedback Team
- Organisation
- NHS Tayside
- Address
-
Ninewells Hospital
Dundee
Tayside
- Phone number
- 0800 027 5507
- feedback.tayside@nhs.net
NHS Western Isles
To make a complaint about an NHS Western Isles service, contact:
Complaints Handling Department
- Organisation
- Complaints Handling Department
- Address
-
37 South Beach Street
Stornoway
Isle of Lewis
- Phone number
- 01851 708033
- nhswi.complaints@nhs.net
NHS Western Isles
To make a complaint about an NHS Western Isles service, contact:
Patient Focus Public Involvement Development Officer
- Organisation
- NHS Western Isles
- Address
-
37 South Beach Street
Stornoway
Isle of Lewis
- Phone number
- 01851 708041
NHS 24
To leave feedback or make a complaint about NHS 24, contact:
Patient Experience Team
- Organisation
- NHS 24
- Address
-
Caledonia House
Fifty Pitches Road, Cardonald Park
Glasgow, G51 4EB
- Phone number
- 0141 337 4582 or 4597
You can also leave feedback about NHS 24 using the feedback form on the NHS 24 website.
Golden Jubilee National Hospital
To leave feedback or make a complaint about the Golden Jubilee National Hospital, contact:
Feedback and Legal Coordinator
- Organisation
- NHS National Waiting Times Centre Board
- Address
-
Golden Jubilee National Hospital
Agamemnon Street
Clydebank, G81 4DY
- Phone number
- 0141 951 5951
Scottish Ambulance Service
To leave feedback or make a complaint about the Scottish Ambulance Service, contact:
Patient Experience Team - Corporate Affairs & Engagement
- Organisation
- Scottish Ambulance Service
- Address
-
Gyle Square
1 South Gyle Crescent
Edinburgh, EH12 9EB
- Phone number
- 0131 314 0000
- scotamb.feedback@nhs.net
The State Hospital
To leave feedback or make a complaint about The State Hospital, contact:
Complaints Officer
- Organisation
- The State Hospital
- Address
-
The State Hospital
Carstairs
Lanark, ML11 8RP
- Phone number
- 01555 842 200
Source: Scottish Government
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